OTT Commerce Privacy Policy

Last Updated: 01 November 2025

1. Scope and Application of Notice

1.1. OTT Commerce Solutions Pte. Ltd. (collectively referred to as “OTT” and “we”, “us”, or “our”) only collect and process personal data from you where it is necessary for us to do so or where it is relevant to our dealings with you. This Privacy Notice (the “Notice”) sets out our privacy practices in respect of the collection, processing, use, disclosure, transfer, retention, storage, and disposal of your Personal Data when we provide you with Digital Products available on our web store ("OTT Services").

1.2. When you accept this Notice or use the OTT Services, you agree to the collection, processing, use, disclosure, transfer, retention or storage, and disposal of your Personal Data in the manner described below. You may choose to not provide us with the information we request, in which case, we may not be able to provide you access to the Web Store, enable your purchases on the Web Store or provide you the OTT Services.

1.3. "Personal Data" refers to your personal information as an individual, whether true or not, from which you can be identified, either by itself or together with other information to which we have or are likely to have access. The Personal Data we collect, and process may include:

(a) Your first name and last name;

(b) Email address;

(d) Merchant affiliation and/or IP address;

(e) Cookies and/or statistical/analytical data, such as your browsing behaviour, to the extent that you may be identified through these;

(f) Documentation that may help us to verify the accuracy of the information you have provided, such as proof of identity;

(g) Your social media links or public profiles, and any personal information that may be visible thereon, which you may provide to us in the course of customer support dealings;

(h) Account passwords that you may create; and

(i) Any other personal information that you may provide to us in the course of using our Web Store.

1.4. This Notice only applies to Personal Data which is in our possession or under our control. We collect and process your Personal Data to enable you to purchase digital goods offered on the Web Store.

1.5. We reserve the right to amend this Notice from time to time without any prior notice to you. Any amendments will be made available and published on our Web Store and will take effect on the effective date, above. You may determine if any revision has taken place by referring to the date this Notice was last updated, set out above. We recommend you check this Notice periodically to review the latest version. Your continued use of the OTT Services after an amendment constitutes your acknowledgement and acceptance of such changes.

2. Collection of Personal Data

2.1. We collect your Personal Data when you use the OTT Services or communicate with us. In these instances, you may provide your Personal Data to us directly, or it may be shared with us by our affiliates or subsidiaries, your mobile network operator, the relevant third-party payment channel operator the (“Payment Channels”), or the publishers of the digital products (“Publishers”), pursuant to your consent given to these third parties

2.2. You may also submit Personal Data to us via other methods, including:

(a) In response to our communications;

(b) Through social media or online forums;

(d) When you sign up for our newsletter;

(e) When you sign into the web store with a social login or your credentials from a third-party platform (for example, Facebook, Gmail). We collect the Personal Data that you have agreed to share via the social media site or third-party platform in question.

2.3. We also collect transaction information, such as purchase amount, date of purchase, and information about the digital products that you are purchasing ("Transaction Data"), to pursue our legitimate interests and to abide by our contractual obligation to provide you access to the OTT Services and/or our Web Store. In most cases, these are not considered Personal Data since your identity won't be apparent from them. However, to the extent that your identity may be determined from the Transaction Data, they will be considered and processed as Personal Data under this Notice. You agree to our collection of such Transaction Data from you when you use the OTT Services and/or our Web Store.

2.4. You must provide us with information which is accurate and not misleading. In this regard, we reserve the right to request documentation to verify the information you provide to us.

3. Use and Disclosure of Personal Data

3.1. Your data shall be processed for the following purposes:

(a) Transaction processing and delivery of Digital Products;

(b) Marketing and promotional campaigns; and

3.2. Transaction Processing and delivery of Digital Products

3.2.1. As a reseller of Digital Products, OTT will use your Personal Data and share it with third parties, it’s affiliates or subsidiaries, the Payment Channels, and the Publisher, for the purpose of providing you access to the Web Store for purchases, or where it is a necessary part of doing business with you.

3.2.2. In particular, your Personal Data may be processed for the following:

(a) Facilitating your use of the OTT Services;

(b) Processing and verifying your online transactions and payments on our Web Store;

(d) Mitigating fraud;

(e) Protecting our legitimate interests;

(f) Enforcing our contractual rights; and

(g) Providing you with information which you have requested from us.

3.2.3. Your Personal Data may also be shared for the above purposes between OTT and:

(a) The Publisher from whom you are purchasing content; and

(b) The Payment Channel that you have selected as your method of payment.

3.3. Marketing and Promotional Campaigns

3.3.1. From time to time, we run marketing and promotional campaigns where we reward our users for being top spenders on our Web Store in a particular country, for a particular Publisher, or in other various categories. To this end, we, including our affiliates and subsidiaries, may analyze your Transaction Data and use your Personal Data to contact you, to award you with the prizes offered for such promotional campaigns, which typically would be free Publisher or Payment Channel credits, or other free gifts. These promotional campaigns are conducted by OTT, and your Personal Data will not be shared with any third party for such purposes. If you would like to opt out of receiving gifts and other prizes from our promotional events, please contact us.

3.3.2. If you opt in to receiving marketing and promotional communications, we may use your Personal Data to notify you about marketing and promotional campaigns relating to any of the OTT Services, or those conducted jointly, in partnership, or in connection with any Publishers, Payment Channels, or third parties, and we may share your name, email address, and/or mobile number with them for this purpose. If you would like to opt out of receiving marketing and promotional communications or having your Personal Data disclosed for this purpose, please contact us. You may also opt-out of any such marketing and promotional emails by clicking the unsubscribe button provided in that email.

3.3.3 We may also share your personal data with the Publisher for the purposes of managing and serving promotions, offers or other online marketing to you on the OTT Services, in their related products and on third party platforms, and to measure the effectiveness and distribution of advertising, including understanding who engages with the Web Store and/or their related products.

3.4. Other Permitted Uses and Disclosures

3.4.1. You accept that we may also use your Personal Data for the following purposes:

(a) Maintaining and securing any user accounts;

(b) Notifying you of matters relating to your account or your transactions that may require your attention;

(c) Processing service requests, resolving concerns, and responding to queries or feedback that you may communicate to us;

(d) Managing or complying with our internal security or risk management mechanisms;

(e) Conducting statistical analysis or market and customer research, including surveys to ensure customer satisfaction. Please note that we may share your Personal Data with our third-party service providers for such purposes;

(f) To improve OTT Services to ensure that content is presented in the most effective manner for you and for your device;

(g) Improving your experiences with our customer care services; and

(h) Notifying you of material changes to this Notice or to our Terms and Conditions as may be necessary.

3.4.2. You understand and accept that we may also disclose your Personal Data to our affiliates or subsidiaries, Publishers, Payment Channels, or other parties as permitted or required by applicable law, such as government authorities or regulators, or other necessary persons, inter-alia for the following purposes:

(a) For or in connection with the negotiation of any merger, sale of company stock or assets, financing, acquisition, divestiture, or dissolution of all or a portion of our business; or

(b) If we believe that disclosure is reasonably necessary to (i) comply with any applicable law, regulation, legal process, or governmental request; (ii) assist in any investigations or proceedings; and (ii) protect the security or integrity of the OTT Services, us, or any of our users or the public from harm or illegal activities.

4. Your Choices, Rights, and Exceptions

4.1. You have the right to have your Personal Data removed or withdraw consent to its processing, where we or our affiliates and subsidiaries are processing your Personal Data solely based on your consent. If you wish to have your Personal Data removed, or do not wish to have your Personal Data used or processed for the purposes above, please contact us. However, please note that if your Personal Data is removed or you withdraw your consent for any of the purposes stated above, depending on the nature of your request, we may not be in a position to continue providing the OTT Services to you, or process and complete the transactions you wish to make on our Web Store.

4.2. You have the right to access, update, or request correction of the Personal Data that you have provided to us at any time. If you would like to access the Personal Data that we have on file about you or request that we update or correct your Personal Data, you may contact us. Depending on the nature of your request, we may charge a reasonable administration fee, of which we will inform you as soon as reasonably practicable.

5. Retention and Disposal of Data

Your Personal Data will be retained for as long as is necessary to fulfill or complete the purpose for which it was collected and until it is no longer necessary for any other legal or business purposes. Thereafter, we or our affiliates and subsidiaries dispose of your Personal Data in a manner that prevents further access or processing, including but not limited to deletion or irreversible anonymization.

6. Security

OTT makes reasonable efforts to safeguard your Personal Data to protect against loss, misuse, modification, unauthorized or accidental access or disclosure, alteration, or destruction. Unfortunately, no data transmission or storage over the Internet can be guaranteed as totally secure. Nonetheless, we have adopted and currently practice administrative, organizational, technical, and physical security measures to protect your Personal Data to the best of our reasonable capacity, including but not limited to the following:

(a) Limiting Personal Data access to authorized and/or necessary personnel;

(b) Implementing technical solutions to ensure information security;

(d) Other security measures, as may be required by the laws and regulations applicable in your country.

7. International Transfer of Data

7.1.1. OTT operates internationally. You therefore accept and understand that we may store your data in different countries depending on applicable data localization regulations, or share your Personal Data with recipients (such as the Publishers, Payment Channels, or OTT affiliates/subsidiaries) who are located in countries other than the country in which your Personal Data was originally collected, to provide the OTT Services to you, process and complete the transactions you wish to make on our Web Store, or for any other purposes set out in this Notice.

7.1.2. In such circumstances, we take steps to ensure that overseas recipients shall provide a standard of protection to the Personal Data transferred that is comparable to the local data protection laws applicable in your jurisdiction.

8. Collection of Statistical Data

8.1. We collect, and also allow third parties (including but not limited to Amazon Web Services, Zendesk, Facebook, Segment and Google) to collect statistical information relating to your website use and online activities as you interact with our Web Store, using "cookies" and similar technologies. Such statistical information is anonymous in nature and doesn't identify who you are. They include page visits, access times and dates, and browser type. This information is collected for analysis and evaluation to help us improve our Web Store and the OTT Services.

8.2. "Cookies" are a feature on your Internet browser which store small amounts of data on your computer when you visit a website. They allow us to recognize a particular device or browser so that we can personalize and curate content to your preferences and make our services and Web Store more useful to you. "Cookies" don't tell us who you are unless you specifically give us personally identifiable information. You may be able to manage and delete "cookies" by selecting certain options on your browser.

8.3. Your statistical data may be shared with our third-party partners: (i) with whom we advertise; (ii) who help us deliver or optimize our products; (iii) who wish to market their goods or products, which may be of interest to you; or (iv) who wish to improve their goods or products to be provided to you.

9. Use by Minors

We apply age restrictions to the Web Store to comply with applicable law. Depending on your age and the legal requirements in your territory, you may not be able to access some or all of the Web Store offerings.

10. Links to Other Web Sites

Our Web Store may contain links to other websites which are not maintained by us. Therefore, when visiting these third-party websites, you should read their respective privacy policies, which will apply to your use of their websites. We are not responsible for the content, use, or privacy practices of these websites.

11. Contact Us

To contact us on any aspect of this Policy or your Personal Data, including but not limited to withdrawing consent, opting out of receiving gifts and prizes, opting out of receiving marketing and promotional communications, requesting access to your Personal Data, requesting an update or correction to your Personal Data, or exercising any of your rights under this Policy or applicable data protection laws, you may contact our Data Protection Officer at dpo@ottcommerce.com.